Return Policy

We guarantee 100% satisfaction but understand that sometimes returns have to be made.

If the return is being made due to an error on our part, please contact our award-winning customer service team to make the situation right! This is our promise to you.

 

 Please package and return the items via a trackable shipping method, including your packing slip to:

Birthday Direct, Inc.
122 Commerce Street
Muscle Shoals, Alabama 35661
 

Non-Returnable Items include:

• Custom, personalized, and eco-print products
• Partial kits or bundles
• Merchandise not in sealed original packaging and new condition.
• Returns received more than 30 days from the original purchase date. 

We are not liable for damage that occurs while your package is on its way back to us. Postage for return shipping is your responsibility. Refunds are authorized to the original form of payment when the merchandise arrives at our facility. If you refuse delivery of your package, return shipping charges will be deducted from your refund.